Water Department

The City of El Monte is asking customers to step up WATER SAVING efforts.  Here's what you can do to help:

2022 Conservation Letter - English

2022 Conservation Letter - Spanish

2022 Conservation Letter - Chinese

Check socalwatersmart.com for available water rebates

Visit saveourwater.com for  ways to save water

Warning about the use of bill pay sites unaffiliated with the City of El Monte

It has come to the City’s attention that there are online bill pay sites that will accept payment for the City’s water bill. These non affiliated bill pay sites will charge a service fee and cannot guarantee prompt delivery of your payment. This could result in late fees being accessed to your account. The City of El Monte’s online water bill pay site is free for our customers to use. To pay your bill online please click the link below:

Pay Your Water Bill Online

Online Payments

Note your on-line payment does not post the same day. Payment is posted when we receive the funds from your bank. This process can take 48-72 hours.  If you process a payment the  same day your bill is due, your account is subject to late fees.

Establishing Service

Residents of the City of El Monte can potentially receive water service from one of 8 providers, including the Water Department of the City of El Monte.

In order to establish new service, you will need to verify if your address is located in the City of El Monte’s Water Department Service Area. Please refer to the Service Map and match location with water purveyor.

SHUT OFF FOR NONPAYMENT POLICY

Effective February 1 , 2020 and in accordance with Senate Bill 998, the City may not shut off water service of residential customers due to nonpayment, unless the payment is delinquent for at least 60 days. 

The policy contains additional information such as alternative payment arrangements available to delinquent residential water accounts. 

View the full policy. Available translations in Chinese, Spanish, Korean, Vietnamese, Tagalog and Japanese.

WATER QUALITY REPORT 

Water Quality Report